Tilater Entertainment
Last updated: 22.12.2025
1. Data Controller
The data controller responsible for the processing of personal data is:
Tilater Entertainment
A brand of Rolling LIVE Entertainment GmbH
c/o Lauz Consulting GmbH Europa-Strasse 9 8152 Glattbrugg Schweiz
info@tilater.com + 41 78 647 72 69
2. Scope of This Privacy Policy
This Privacy Policy applies to the processing of personal data in connection with:
Websites and webshops
Ticket purchases and event registrations
Digital platforms and applications
Mobile applications (including those under development)
Subscriptions, memberships, and fan benefit programs
Event operations, access control, and guest lists
B2C and B2B interactions, including promoters, artists, venues, and partners
This policy applies to users in Switzerland, the EU/EEA, and other jurisdictions in which Tilater Entertainment operates.
3. Personal Data We Process
Depending on the nature of your interaction with us, we may process the following categories of personal data.
3.1 Data Provided Directly
Name, email address, telephone number
Postal address and country of residence
Account, subscription, and preference information
B2B contact details (company, role, business contact data)
Optional information provided voluntarily (e.g. accessibility needs, dietary preferences)
3.2 Automatically Collected Data
IP address
Browser type and version
Operating system and device information
Date and time of access
Usage and navigation data on our platforms
3.3 Third-Party Data
Information provided by event organizers, venues, or partners where necessary for event execution, ticketing, or invoicing
Payment data is processed exclusively by third-party payment service providers and is never stored by Tilater Entertainment.
4. Purposes of Data Processing
We process personal data for the following purposes:
Sale, administration, and validation of tickets
Organization, promotion, and execution of events
Management of subscriptions, memberships, and fan benefits
Customer support and communication
Issuance of confirmations, invoices, and event-related information
Marketing and promotional communications where consent has been given
Platform security, analytics, and service improvement
Compliance with legal and regulatory obligations
5. Ticketing, Payments & Third-Party Providers
Ticket sales and ticket processing are technically handled via white-label software solutions provided by third-party ticketing providers. Tilater Entertainment determines the purposes of data processing related to its events and services.
Additional third-party service providers may include:
Payment service providers
Email and communication tools
Hosting and IT infrastructure providers
Analytics, security, and marketing technology providers
Where required, Data Processing Agreements are in place to ensure compliance with applicable data protection laws.
6. Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
Performance of a contract (e.g. ticket purchase or subscription)
Consent (e.g. marketing communications)
Legitimate interests (e.g. event security, service optimization)
Legal obligations
7. Marketing Communications
If you opt in to receive marketing or promotional communications, we process your contact data for this purpose only. You may withdraw your consent at any time via the unsubscribe mechanism provided or by contacting us directly.
8. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with statutory retention requirements, or resolve disputes. Data is subsequently deleted or anonymized in accordance with legal requirements.
9. Data Security
We implement appropriate technical and organizational measures to protect personal data, including encrypted data transmission, restricted access, and ongoing security monitoring.
10. Your Rights
Depending on your place of residence and applicable law, you may have the right to access your personal data, request rectification or deletion where legally permissible, restrict or object to processing, withdraw consent at any time, and lodge a complaint with a competent data protection authority.
Requests can be submitted by email.
11. International Data Transfers
Where personal data is transferred outside Switzerland or the EU/EEA, appropriate safeguards are applied in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. The version published on our platforms at the time of use shall apply.